A KPO is a business process outsourcing (BPO) company that provides knowledge-based services to clients. KPOs typically offer services such as research and analytics, information management, and legal and financial consulting.
• Many organizations choose KPO because it is a cost-effective option. • KPO operation requires high expertise owing to its high-quality nature, hence you need to work with a highly qualified professional having domain expertise. • KPO outsourcing will allow you to transfer some worries to the experts having in-depth domain knowledge and enables you to concentrate on the business side of things. • KPO providers deploy the latest technology and software to get most of the work done in a short time while maintaining quality.
KPO can be used across different industries or sectors. But what they all have in common is the need to collect, store, and analyze a high volume of valuable data. This is especially prevalent in industries such as finance, engineering, law, medicine, and technology. It is also key for certain government agencies and researchers in nearly any discipline.
KPO services comprise various segments such as customer service, back-office operations, technical support, operations streamlining, data entry, telecom integration, accounts payable, utility management, healthcare services, and call centers.